Your Cart

Fulfillment Policy

Fulfillment Policy for ResearchChemHQ.com

Digital Products

Delivery of Digital Products:

Upon completion of the purchase, customers will receive an email confirmation containing a link to download the digital product. The link will be active for a period of 48 hours from the time of purchase. Customers are advised to download their purchased digital products within this timeframe.Technical Issues:

In the event of any technical issues preventing the customer from downloading the digital product, ResearchChemHQ.com will provide assistance to resolve the issue promptly. Customers can contact our support team via email for assistance.Refund Policy:

Due to the nature of digital products, all sales are considered final. Refunds for digital products will only be considered if the customer has not yet downloaded the product and if a request is made within 7 days of the purchase date

.Mailed Marketing Material

Processing and Delivery:

Marketing materials will be processed and mailed within 3-5 business days of order placement. Customers will receive a confirmation email once their materials have been dispatched.Shipping Methods:

Standard shipping will be used unless expedited shipping is requested and paid for by the customer. Expedited shipping options are available with delivery guaranteed in 3 days or less

.Tracking and Notifications:

Customers will be provided with tracking information to monitor the delivery status of their marketing materials. Notifications will be sent via email when the materials are dispatched and when they are expected to arrive

.Returns and Exchanges:

If the marketing materials received are damaged or incorrect, customers may request a return or exchange within 14 days of receipt. ResearchChemHQ.com will cover the cost of return shipping for such cases

.Compliance and Legal Considerations:

ResearchChemHQ.com's fulfillment policy is designed to ensure customer satisfaction, legal compliance, and operational efficiency. We comply with all applicable laws, including the FTC's Mail, Internet, or Telephone Order Merchandise Rule, which requires prompt notification of any delays and obtaining customer consent for such delays, as well as making full and prompt refunds when necessary

.General Provisions

Customer Service:

For any questions or concerns regarding fulfillment, customers can contact our customer service team, which is available to assist with any issues related to the delivery or quality of digital products and mailed marketing materials.

Policy Updates:

ResearchChemHQ.com reserves the right to update this fulfillment policy at any time to reflect changes in our services or in response to customer feedback, legal requirements, and operational needs.

Contact Information:

Customers can reach out to us via the contact information provided on our website for support with their orders or for more information about our fulfillment policy.

This fulfillment policy is designed to provide clarity and confidence to our customers, ensuring a positive experience with ResearchChemHQ.com's products and services.